Professional Builder Magazine/Sales & Marketing Magazine...
- French Brothers 2014 NHQ Award Winner
- Employee Satisfaction or the Poacher
- Building Homes is Hard
- The Customer Wants An Expert Builder
- Teamwork and Accountability
- Voice of the Consumer
- Solving Spec-Home Customer Satisfaction
- Charter Homes Special Customer Service
- How to Out-Behave the Competition
- Customer Service - More Than Numbers
From Builder Magazine...
- The Four Oxen and the Lion By Charlie Scott
From Builder Design Center ...
- Production home like a Custom Home? By Charlie Scott
- It's TIME to Start Thinking like a DONKEY By Charlie Scott
